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As we navigate through this challenging time, we want to be transparent about what we are doing to stay COVID-19 safe. Our Sales and Service departments remain OPEN and our team are ready to help you with all of your enquiries.

As a dealership, we have been working behind the scenes to make it easier for our customers to interact with us online. Our Customer Relations team is ready and waiting to answer all of your questions as well as send you product videos, all from the comfort of your home.

Not only have we embraced online for our customers, but we have also made big changes in the way we communicate internally between staff and departments. We have enhanced our technology and moved our processes online to minimise face-to-face contact.

We have also enforced strict hygiene procedures across every aspect of the sales and service journey. 

Sales

  • Although we have always practised cleanliness, all of our staff have been provided additional hand sanitiser and antibacterial wipes to ensure their workspaces and offices are cleaned throughout the day and between each customer visit.
  • Customers have the option to test drive a car alone, with no staff member present.
  • We have implemented virtual test drives to enable our customers to learn more about the vehicle they are interested in without having to visit the dealership in person.
  • You can also test drive the car from your driveway - we will bring the car to you.
  • We are fully stocked, with all cars in the yard displaying driveaway pricing and specifications. Feel free to pop in after-hours if you're more comfortable.
  • We have extended our Online Enquiry team's hours to answer any questions about sales, finance, parts, and service.

Service

  • We are practising social distancing.
  • We have introduced steering wheel and gear shifter wrapping.
  • Vehicle keys are being placed in plastic zip-lock bags.
  • Our courtesy bus has ceased operation due to social distancing regulations.
  • Our waiting areas are cleaned frequently and we have removed refreshments.
  • Our staff is wiping down reception benches including EFTPOS machines between each customer visit.
  • We can also take payments over the phone.
Mackay City Volkswagen

Used Car Check

Know exactly what you’re selling or buying

When you’re selling or buying a used car, it’s always a good idea to get it checked so you can avoid unwanted surprises. Performed by our Volkswagen technicians, the $165 Volkswagen Used Car Check covers 105 items to assess the vehicle’s current condition. This is all so you can have complete peace of mind. For full details, read the terms and conditions here.

 

How it works

Getting a Used Car Check is super simple and affordable, all you have to do is book a time and we'll do the rest for you.

  1. Book your Used Car Check inspection here
  2. Once your booking is confirmed, bring in your Volkswagen and our technicians will conduct a comprehensive 105-point inspection in approximately 60 minutes.
  3. You'll then receive a report. Each point will be marked OK, Not OK or N/A if it doesn't apply to your vehicle.
  4. You will also receive two discount vouchers for selected repair parts and a 4Plus Care Plan purchase.

Book your check today

Volkswagen Used Cars Check

 

 

Great value vouchers included

We love a good deal, so on top of the condition report we’ll also include two vouchers. They will be linked to the inspected Volkswagen, so they can be passed onto the buyer.

Volkswagen Used Cars Check

4Plus Care Plan

$50 off a 4Plus Care Plan

A 4Plus Care Plan saves you the hassle when your next service rolls around. It works by bundling your services together in either a 2-year or 4-year plan. A $50 discount will be applied to the VIN of your vehicle at checkout, meaning the future owner can easily redeem online1.

  1. Voucher only redeemable for online purchase through the Volkswagen website www.volkswagen.com.au
  2. Voucher applies to vehicles older than 4 years and less than 15 years from the new vehicle warranty start date.
See 4Plus Care Plans

 

Book your check today

 


 

Parts Offer

15% off replacement parts

You will receive 15% off selected parts2 that can be redeemed within 30 days of the Used Car Check.

Book your check today

Volkswagen Used Cars Check

Address
6 Kay Court, Mackay, QLD 4740
Get directions View on map